Ticket Counts: Enabling this options will show the total number of tickets beside certain options in the ticket view dropdown menu (including the currently selected view).This will expand the viewable area to only show this number of tickets by default. Ticket List Height: Set the height of the ticket list when the Help Desk first loads.Ticket View Menu: Change the order of the options on the ticket view dropdown menu, and/or remove certain options altogether. Stats & Rankings: Display a toolbar on top of the ticket list showing the current user’s ticket totals (last 7 days/last 30 days) & ranking compared to other help desk techs.Leaderboard: Display a list of the top 10 help desk techs (based on how many tickets they’ve closed in the last 7 days).A free plugin for the Spiceworks Help Desk that enables a set of highly requested features: ticket counts, required fields, quick entry fields & contact details on tickets, plus more! Current Features (Version 3.5 – Jan 14, 2018)
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